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General conditions of sale

The supplier :
Société Nouvelle FONTENILLE PATAUD 
73 Avenue Joseph Claussat 63300 Thiers - France
Tel  +33 (0) 473.80.18.34
Website : www.fontenille-pataud.com
CEO : Cécile Dissay et Yann Delarboulas
Export Manager : Yann Delarboulas
Business and Company Registration Number : B398209536
Professional Registration Number : RM63 Code APE : 2571Z  (makers of knives & cutlery)
N° SIRET : 39820953600026 European  Registration Number: FR 94398209536

Basic description of the articles and services offered for sale:
Articles of cutlery, all sort of knives (folding and not folding), chased metal,canteens, table settings, materials and individual parts for cutlery, other articles appending to cutlery. 

 

PLEASE NOTE: 

The articles presented on our Website have been selected with care to give you a precise picture of what we are able to provide. Because we use natural source materials, it is not possible to guarantee for example, the exact color of the wood or horn. Your piece of cutlery will be as close to the same shade as shown in the photograph. Also, our pocket knives are handcrafted. Therefore, it is not possible to replicate the ornamentation exactly as depicted in the photograph.

Minimum Order : 
To cover handling and shipping charges the minimum order charge is 100 euros.

General Delivery Times :
Cutlery and Canteens of cutlery : 1 to 2 weeks
Pocket knives : 4 to 8 days, except in the case of personalized and other special orders.

Methods of transportation and insurance: 
Goods are shipped at the customer's risk (French law)

Return policy -Cancellation : 

An order can be cancelled after acknowledgement and goods can be returned within 14 working days from the date of delivery. We will reimburse you within 30 days except shipping fee as long as the product is sent back in perfect “as new” condition with its original packaging. THIS DOES NOT APPLY TO PERSONALIZED AND SPECIAL KNIVES including those build with special steels such as carbon steel, RWL34 , Damascus blades made especially for the customer.(French law : Article L221-2 Consumers Act). 

 

We recommend you to contact us before returning any parcel. We do not accept C.O.D. parcels or parcels where any charge including customs charge is asked. It is your responsibility to return all packages at your expenses.

Guarantees : 

Cutlery and table canteens: 2 years
Hand-made pocket knives: The quality of our manufacturing enables us to give you a lifetime manufacturer's guarantee against all faults or defects in our pocketknives. This guarantee, however, does not include damage incurred during improper usage. A knife should only be used for cutting; therefore, using it as a corkscrew, chisel, or screwdriver, for example, is considered abnormal and improper usage. The guarantee is in place as soon as the article leaves the workshop: subsequent carriage costs and risks are therefore the responsibility of the customer. All our products on sale are covered by the legal conformity guarantee.

Terms of these Conditions of Sale: 
This translation is given for convenience only.

As a French company, Fontenille-Pataud recognizes exclusively French law, language and arbitration.

In case of litigation, please contact the customer service: contact

Société Nouvelle FONTENILLE PATAUD 
73 Avenue Joseph Claussat 63300 Thiers - France
Tel  +33 (0) 473.80.18.34

Free Shipping

Take avantage of free shipping on our Capuchadou® knives range.

Lifetime Guarentee

The quality of our manufacturing enables us to give you a lifetime manufacturer's guarantee.

Support

We shipped our knives worldwide since 1999.

100% Handmade in France

Fontenille Pataud was founded in 1929 and quickly became recognized as a manufacturer of high-end knives.